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Exchanges:
We do not have an exchange policy. To keep the process simple just return the items that you do not need (see policy below) and place a new order online for the replacements.
Send returns to:
Wallplates.com
1227 Logan St.
Louisville, KY 40204
The customer is responsible for return shipping charges. You are free to use whichever shipping method you prefer but we suggest shipping in a trackable manner such as UPS, FedEx, or US Postal Service with delivery confirmation.
All returns must include a copy of the packing slip or confirmation e-mail
All returns are subject to the following conditions:
Returns must be in their original (unopened) packaging within 30 days of receipt.
Shipping is not refunded.
All orders which received complementary shipping (orders over $75) are subject to have shipping deducted from the return credit if the return brings the ordered total below $75.
Damaged items will only be replaced with identical items.
Credit will be issued to the original form of payment within 30 days of receipt of return.
